Question 1

How does a vehicle expertise work?

Accepted Answer

You submit a request with your vehicle details and the type of appraisal. We match suitable experts who send you quotes. After your choice, the expert arranges an on-site inspection. You typically receive the finished report within 3-5 working days.

Question 2

How long does a technical inspection take?

Accepted Answer

The on-site inspection takes between 30 and 90 minutes depending on scope. Simple valuations take less time, while comprehensive damage appraisals take longer.

Question 3

Is the vehicle inspected on-site?

Accepted Answer

Yes, in most cases an on-site inspection takes place at the vehicle location. The expert comes to you – whether at your home, workshop or another agreed location.

Question 4

How quickly can an expert schedule an appointment?

Accepted Answer

Through our network, we can usually arrange appointments within 48 hours in most Swiss regions. In urgent cases, faster processing is often possible.

Question 5

What happens if I can't find a suitable expert?

Accepted Answer

Our network includes experts throughout Switzerland. If no suitable expert is available, we actively search for alternatives or expand the search radius.

Question 6

What does the referral through Fahrzeugexpertisen.ch cost?

Accepted Answer

The enquiry and referral is free for customers. You only pay the expert directly for the service provided. There are no hidden fees.

Question 7

How are appraisal costs calculated?

Accepted Answer

Costs vary depending on vehicle type, damage extent and complexity. Through our platform, you receive up to 3 non-binding quotes from qualified experts – so you know the price in advance.

Question 8

Who pays the appraiser in a liability claim?

Accepted Answer

In a non-fault accident, the opposing liability insurance typically covers the costs for an independent appraiser. You have the right to commission your own expert.

Question 9

Do I need to pay the appraiser in advance?

Accepted Answer

Payment terms are agreed directly with the expert. Payment after receipt of the report is common. For larger assignments, a deposit may be required.

Question 10

What is checked during a damage assessment?

Accepted Answer

The expert documents all visible and identifiable damage photographically and in writing. They conduct technical measurements, check repairability and calculate expected repair costs.

Question 11

Is the expertise valid in court?

Accepted Answer

Yes. Our referred experts are qualified and produce evidence-secure appraisals. These are court-admissible and recognised by insurers and authorities.

Question 12

What is the difference between market value and residual value?

Accepted Answer

Market value refers to the current selling price of an intact vehicle. Residual value is the value after damage or in case of total loss. The difference represents the damage amount.

Question 13

What types of vehicle appraisals are there?

Accepted Answer

There are various types: damage appraisals after accidents, valuations for buying/selling, hail damage reports, classic car valuations, technical appraisals for court cases, repair calculations and residual value determinations.

Question 14

Are the experts truly independent?

Accepted Answer

Yes, all experts on our platform work independently and neutrally – without ties to insurers, workshops or car dealers. You receive an objective assessment.

Question 15

What qualifications do the experts have?

Accepted Answer

All referred specialists are qualified with proven professional training. We verify qualifications and certifications before admission to the network.

Question 16

Do I need an independent appraiser after an accident?

Accepted Answer

An independent appraiser is recommended, especially for major damage. Unlike insurance appraisers, they neutrally represent your interests and document all damage completely.

Question 17

Does Fahrzeugexpertisen.ch offer legal advice?

Accepted Answer

No. We exclusively arrange technical vehicle expertise. For legal questions, please consult your legal protection insurance.

Question 18

Can I have a counter-appraisal prepared?

Accepted Answer

Yes, you always have the right to an independent counter-appraisal if you disagree with an insurance assessment. We are happy to arrange a neutral expert.

Question 19

What do I do if the insurance doesn't accept my appraisal?

Accepted Answer

An appraisal from a qualified, independent expert carries significant weight. In disputes, an arbitration appraisal or legal steps may be necessary – you should consult your legal protection insurance.

Frequently Asked Questions about Vehicle Expertise

Process & Referral

Costs & Payment

Appraisals & Quality

Experts & Neutrality

Legal

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